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Donna Lawrence, |
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Program Director, Midlands Technical College Corporate and Continuing Education |
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Tamara Jacobs, |
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President, Palmetto Chapter of the International Association of Administrative Professionals, IAAP |
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Judi Gatson, |
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News Anchor, WIS-TV and Conference Emcee |
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Kelly Swanson, Award-winning Storyteller, Comedian, and Motivational Speaker |
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Despite our best intentions, we all come to that place in the fairy tale where we are stuck in a pothole along the yellow brick road of life. While we can't avoid all the potholes, we can control what we do with them – whether we let them make us or break us. Join Kelly Swanson as she takes us on her twisted journey to happily ever after. You'll laugh, be empowered, and learn how to See, Believe, and Do your way out of the pothole and get back on the path to success, peace, and prosperity – laughing the whole way. |
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Chakisse Newton, Executive Coach and President of Cardinal Consulting |
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How can you achieve your goals if you can't express what you want? Business experts agree that the ability to communicate effectively is the single most important skill for success, yet we receive little training on this important subject. As an administrative professional, you can dramatically improve your results by improving your communication skills. You won't want to miss this session – Columbia businesswoman and award-winning speaker (recognized by Toastmasters International as one of the 10 Best Speakers in the World), Chakisse Newton will help you learn:
- Practical tips to improve every communication whether written or verbal, professional or personal
- Why most communications fail and how to avoid common pitfalls
- How to increase your productivity with better communication skills
- How to influence and persuade others to accept your ideas
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Donna Satchell, Achievement Speaker, Author, Success Trainer and Coach, Speakers Unlimited |
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Customer Service is serious business and it's everyone's responsibility. It doesn't matter whether it's internal or external service, your organization's products, services, and very existence depend on the customer experience. Learn how to make that experience one that keeps customers coming back and makes them tell great stories about you and your organization. From Atlanta, Georgia, speaker and author of "Just Get Serious About Success," Donna Satchell is passionate about helping organizations better serve their customers and improving work relationships. In this program, she will share how:
- Attitude is key to serving customers
- Communicating effectively with customers is essential, especially when they have complaints
- Better rapport with customers can easily be developed
- Customer service skills can enhance relationships all around you
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Greetings from the College, Dr. Marshall (Sonny) White, Jr., President of Midlands Technical College |
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Invocation, Doris Frederick, Palmetto Chapter of IAAP |
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Judith Yannarelli, Certified Administrative Professional - Office Manager (CAP-OM), International Vice President, IAAP |
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With more than 40 years as an administrative professional, Judie has experienced dramatic changes in the roles administrative professionals play in their organizations. Yet with all the changes, one constant holds true – as an administrative professional, you must possess strong leadership skills to navigate your career and make a positive impact on your organization. From her vantage point as an international leader with IAAP, Judie will share five critical ingredients for you to grow and stay a leader.
- Set your direction
- Be self confident
- Communicate effectively
- Build credibility
- Expand your influence
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Kelly Swanson, Award-winning Storyteller, Comedian, and Motivational Speaker |
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In a workplace where nobody notices normal and everyone's trying to move from good to great, you can't afford to blend into the background. You have to know your strengths and use them. Faced with years of blending in and meeting other's expectations instead of her own, Kelly Swanson took a bold step out of her comfort zone and never looked back. Get ready for an outrageously funny and powerful message as Kelly retraces her journey and shares how to:
- Recognize your unique value and contribution
- Leverage what is different about you and be unforgettable in business
- Learn behaviors and mindsets to break and new attitudes to adopt
- Discover how to set yourself apart and gain more opportunities for career advancement
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