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Continuing Education

Continuing Education

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Customer Relations Specialist Certificate Program

Customer Relations is an exciting and fast growing field. Often the first point of contact with customers, the Customer Relations Specialist plays a critical role in the company's success. Most companies recognize the importance of trained customer relations staff and agree that this job has an enormous impact on customers' satisfaction and loyalty.

The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, with courses including customer service, telephone skills, communication skills, professionalism, time management, and business writing.

The six-week program includes 36 hours of training. Courses are delivered in 3-hour modules twice a week for six weeks. 

Course Name	# of Hours
The Basics of Customer Service: Roles & Responsibilities of Customer Relations Staff	3
Essential Service Skills and Behaviors	3
Telephone Skills and Techniques	3
How to Project a Professional Image	3
Successful Communication Skills	3
Active Listening Skills	3
Effective Business Writing -  Part One	3
Effective Business Writing -  Part Two	3
Professional Email Communications	3
Time Management Techniques	3
Dealing with the Angry Customer	3
Managing Stress on the Job	3
Total Hours:	36

Course Fee $479