Continuing Education

Continuing Education

Customer Relations Specialist

Customer Relations is an exciting and fast-growing field in today's workforce.  Often the first point of contact with current and future customers, the Customer Relations Specialist plays a critical role in the company's success.  Most companies recognize the importance of trained customer relations staff and agree that this job has an enormous impact on customer's satisfaction and loyalty.

The Customer Relations Specialist Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change.  The certificate provides a well-rounded foundation in customer relations, with courses including customer service, telephone skills, communication skills, professionalism, time management and business writing.

Completion of the Customer Relations Certificate shows employers that you have acquired the essential skills and knowledge to provide confident and professional customer service.  The fee for the Customer Service Certificate is $379.

This six-week program includes 36 hours of training.  Courses are delivered in
3-hour modules twice a week for six weeks. 

Module 1

Basics of customer satisfaction and service
Roles and responsibilities of customer relations staff

Module 2
Essential service skills and behaviors

Module 3
Telephone skills and techniques

Module 4
How to project a professional image

Module 5
Successful communication skills

Module 6
Active listening skills

Module 7
Effective business writing (part one)

Module 8
Effective business writing (part two)

Module 9
Time management techniques

Module 10
Professional email communications

Module 11
How to handle angry customers

Module 12
Managing stress on the job

Click here for course schedules