Continuing Education

Continuing Education

Supervisory Certificate Program

Do you ever face issues such as:

• Turnover or absenteeism
• Low employee morale
• business growth - no time to plan
• You've been promoted to a supervisor, but no one has really trained you?

Today's workplace presents all new challenges to supervisors. This unique program offers a comprehensive blend of theory and experiential learning tools that prepares today's supervisors to succeed!

Each unit lasts five weeks and is designed to prepare you for the daily challenges of being a supervisor. Take these highly interactive classes individually or as a complete package! You'll leave each class session with knowledge and skills you can immediately apply on your job!

Who Should Attend? New and experienced supervisors will gain the essential skills to enable them and their employees to work smarter - not harder!

Unit 1: Finding the Supervisor Within

Through self-assessment, environmental scanning and role examination, you will set specific goals in your professional and personal development. Awareness of time and stress management techniques will help you cope with workplace demands. Understanding the fundamental responsibilities of a supervisor within the context of your specific work environment, you will develop confidence and clarity in your leadership role.

Unit 2: Communicating for Impact

Communication is a necessity for successful supervision. Learn to express yourself clearly; listen effectively; provide useful, constructive feedback; gather productive information; and effectively manage unproductive conflict.

Unit 3: Developing and Retaining Talent

Creating and maintaining a quality work team is a ness imperative. Learn how proper interviewing and selection techniques, coupled with effective employee orientation and training, evaluation and recognition methods, enable supervisors to develop and retain a motivated, productive workforce.

Unit 4: Managing the Process

Helping employees manage work processes involves setting goals, solving problems, making decisions, creating a plan and managing the changes that are inevitable in any process. This unit takes a "how-to, hands-on" approach to managing each of these functions.

Unit 5: Leading for Desired Results

Now, more than ever, leadership skills are critical. Situations require adaptive leadership skills in a diverse work environment. Learn to be a leader who drives major strategic initiatives and positions your organization to win.

Click Here for Course Descriptions & Class Schedules